Last updated: 16 September 2026

This policy explains how Makeitforme handles consumer returns, refunds, and cancellations for purchases from https://makeitforme.store. It supplements, and does not replace or restrict, your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Our 30-day returns policy

You may ask to return most goods within 30 days after delivery. To qualify under this additional policy, the product must be unused, in the condition received, and complete with all original packaging, seals, certificates, accessories, labels, and protective materials.

To start a return, contact support@makeitforme.store before sending the item. Include your order number, the product to be returned, and the reason for the return. If the return is accepted, we will provide instructions. Unauthorised or unidentified parcels may take longer to process.

Approved returns should be sent to:

10 Scott Ave, Liverpool L36 0TT, United Kingdom

You should use suitable protective packaging and retain proof of postage. For change-of-mind returns, you are responsible for the direct return cost unless we agree otherwise.

Your statutory right to cancel an online order

For most goods bought online, a consumer may cancel without giving a reason from the time the contract is made until 14 days after the day the goods are received. If one order is delivered in separate instalments, the period normally runs from receipt of the last item.

You must tell us clearly that you wish to cancel. You can email support@makeitforme.store or use our Model Cancellation Form. After notifying us, you normally have a further 14 days to send the goods back.

You may inspect goods as you would in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. Opening a manufacturer seal on a collectible or hobby box may cause substantial loss of value, so please inspect external packaging before opening it.

Products that cannot be returned for change of mind

The statutory cancellation right may not apply to:

• goods made to your specifications or clearly personalised;
• goods liable to deteriorate or expire rapidly;
• sealed goods not suitable for return for health-protection or hygiene reasons once unsealed;
• sealed audio, video, or software products once unsealed; and
• any other category lawfully excluded from the cancellation right.

A product is not excluded merely because it was discounted or on sale. Faulty, damaged, counterfeit, misdescribed, or incorrect goods remain subject to your statutory rights.

Sealed trading cards and hobby boxes

Under our voluntary 30-day policy, factory-sealed trading-card products and hobby boxes must be returned with all manufacturer seals intact. Once a box or pack is opened, we cannot offer a voluntary change-of-mind return because the contents cannot be restored to their original sealed condition.

During the statutory 14-day cancellation period, opening or handling beyond what would be reasonable in a shop may lead to a deduction for diminished value. This does not limit your rights if the product itself is faulty, counterfeit, damaged before delivery, or materially not as described.

The random contents of a genuine sealed product are not a fault. Unless a product description expressly guarantees a particular card or “hit”, dissatisfaction with the cards selected by the manufacturer is not evidence that the product is defective.

Signed memorabilia and certificates

Signed memorabilia must be returned with its certificate of authenticity, matching hologram or serial information, presentation materials, and all other supplied components. Removing or damaging a tamper-evident label, altering the item, or separating the certificate may reduce value and may result in a lawful deduction.

If you reasonably believe an item is not authentic or does not match its description, contact us immediately. We may ask for photographs and may arrange an assessment. Your statutory remedies are not affected.

Faulty, damaged, wrong, or missing goods

Inspect your order as soon as reasonably possible. If an item is damaged in transit, defective, not as described, or not the item ordered, contact support@makeitforme.store promptly. Include photographs where possible so we can assess the issue with the carrier or supplier. A delay in reporting does not remove rights that the law gives you.

Where goods do not conform to the contract, you may be entitled to a refund, repair, or replacement depending on the circumstances and the time elapsed. We will pay reasonable return costs where the return is due to our error or a qualifying fault.

Exchanges

The fastest way to obtain a different item is normally to return the original item and place a separate order after the return is accepted. Because collectible stock can be limited or unique, we cannot reserve replacement stock unless we confirm this in writing.

Refund timing and method

For a valid cancellation, we will refund the product price and the least expensive standard outbound delivery charge offered for the order. Any extra amount paid for premium delivery is not refundable unless required by law or the delivery service was not provided.

We will issue the refund without undue delay and no later than 14 days after receiving the returned goods or receiving evidence that you sent them back, whichever occurs first. We may withhold the refund until one of those events occurs. Refunds are made to the original payment method unless we expressly agree otherwise.

Your bank, card issuer, PayPal, or other payment provider may take additional time to display the refund after we issue it.

Return risk and packaging

You are responsible for the returned goods until they reach us when the return is for change of mind. We recommend tracked and appropriately insured delivery, especially for high-value collectibles. Please do not attach labels directly to collectible packaging, presentation cases, or manufacturer boxes.

Cancellations before dispatch

Contact us immediately if you want to cancel before dispatch. If packing or dispatch has already started, we may be unable to stop the parcel and you may need to follow the return procedure. Pre-order cancellations are also governed by our Pre-order Policy.

Contact

For returns, cancellations, and refunds:

• Website: https://makeitforme.store
• Email: support@makeitforme.store
• Telephone: +44 7537 130260
• Postal address: 10 Scott Ave, Liverpool L36 0TT, United Kingdom